Ready to Get Your Replacement?

How much does it cost?

Subscribers enrolled in the Mobile Protection Plan pay a low monthly Program Service Fee of $7.99 or $9.99 depending upon the device’s retail value at the point of sale.
Subscribers enrolled in the Mobile Protection Plan + pay a low monthly Program Service Fee of $9.99 or $11.99 depending upon the device’s retail value at the point of sale.
Please note that a service replacement fee is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

How do I submit a service request?

Our service request process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our request page.

If I receive a replacement phone as the result of an approved service request, am I covered for the new device?

Yes, but it’s possible that the service fee and service replacement fee could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

The Mobile Protection Plan provides coverage for accidental damage and malfunction (after the manufacturer's warranty expires).
The Mobile Protection Plan + provides coverage for loss, theft, accidental damage, and malfunction (after the manufacturer's warranty expires).

How many service requests am I allowed?

You’re covered for 2 service requests in any rolling 12 month period. You’re also covered for up to $1,500 per service request.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new device and your coverage will start immediately. Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality. Please note that color is not guaranteed.

Am I required to pay a service replacement fee before I get my replacement device?

Yes. You are required to pay a service replacement fee for each approved claim. For your exact deductible, go to My Plan and sign in.

How will I be billed?

Your program payment will be added to your monthly credit card bill.
Note: By accepting coverage for this program, you authorize Glentel to share required financial information with us for the purpose of validating claims or charging your debit/credit card on file. If your card number changes, we may attempt to process your due payment using updated information from your card provider or Glentel.

How do I cancel?

What should I do with my damaged device??

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

How do I change my personal information?

Log on to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Brightstar Device Protection Customer Care Center at 855-562-1955 Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET