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How much does it cost?

Subscribers enrolled in the Mobile Protection Plan pay a low monthly program service fee with prices ranging from $7.99 to $12.99 dependent upon the device’s retail value at the point of sale.

Subscribers enrolled in the Mobile Protection Plan Plus pay a low monthly program service fee with prices ranging from $9.99 or $18.99 dependent upon the device’s retail value at the point of sale.

Please note that a service replacement fee is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a service request/claim?

How do I submit a service request/claim?

Our service request/claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our request page.

If I receive a replacement phone as the result of an approved service request, am I covered for the new device?

Yes, but it’s possible that the service fee and service replacement fee could change depending on the new retail price of your device. Please refer to your program guide for more details.

What determines if the repair option is available?

Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.

How soon will I receive my replacement?

If your replacement service request is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner on the weekend, for an additional fee.

What if there’s not a repair location near me, but I don’t want to replace repair my device?

Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3 to 5 business days.

What happens if I have an issue with my device after repair?

All repair work is guaranteed for 90-days. Simply call Brightstar at 1-855-562-1955 or go online to file your repair warranty service request.

How will I be charged?

When you enroll in the program, you’ll be charged a prorated amount on your credit card based on the date of purchase to the end of the month. The monthly program service fee will be charged directly to the same credit card on the first of each month.

How many service requests can I submit per year?

Your program will cover up to 2 replacements within a rolling 12-month period for any incident or failure covered under the terms and conditions. Replacements processed under the manufacturer’s warranty do not count towards your service limit.

What kind of replacement device will I receive?

Your replacement will be new or reconditioned. Reconditioned devices look and function like new, with a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.

Can I purchase Mobile Protection Plus in all provinces?

Mobile Protection Plus is offered in all provinces except for Quebec.

What’s not covered?

While our plan covers an impressive range of incidents, there are a few exceptions. Any normal wear and tear or pre-existing damage is not covered. Other exclusions may apply. You can refer to your plan’s terms and conditions for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.

Can I cancel my coverage?

Mobile Protection Plan Plus covers your device for as long as you pay your monthly program service fee. Should you decide to cancel your plan, you may also do so at any time by calling us at 1-855-562-1955.

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

How do I change my personal information?

Log on to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Brightstar Device Protection Customer Care Center at 855-562-1955 Monday through Friday 8am to midnight ET, Saturday – 8am to 10pm ET and Sunday – Noon – 10pm ET